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Have you ever wondered how Dubai maintained safe and organized installations of electricity and water, especially with its booming growth?
Dubai’s advanced planning and infrastructure did not happen by chance; it is because of its strict approvals that ensure compliance and safety.
DEWA is an authority that is responsible for electricity and water systems in Dubai.
Its services play a vital role in keeping the city organized by providing water and electricity for every building.
We explain in this article more about its role, how to apply for its services, what the required documents, and key locations and services.
DEWA, or Dubai Electricity & Water Authority, is a governmental department responsible for organizing and providing water and electricity to buildings.
Its goals are to provide sustainable and efficient water and power services on a global scale and apply smart and innovative solutions towards a future with no greenhouse gas emissions.
The services provided by DEWA are various and categorized depending on account type.
It categorized users on its online platform as consumer, builder, partner, supplier, and student to ensure each user gets exactly what they need.
To get started, you must have an Ejari certificate, which is a mandatory, online rental registration system established by the Real Estate Regulatory Agency (RERA).
After getting the Ejari, you are ready to go.
To apply for DEWA services, follow the steps:
1- Visit the official website of DEWA.
2- Create an account if this is your first time, or log in if not.
To create a new account on DEWA, select a convenient category (customer, supplier, builder, or partner).
Consumer is for individuals who are using electricity and water for residential purposes.
Supplier is for vendors or companies inside or outside the UAE that provide services for DEWA.
While builder means consultants, contractor and developers, and finally, partner” is for other authorities that collaborate with DEWA.
3- Fill in the required details, which differ depending on the chosen category.
4- Upload the necessary documents.
5- Pay the fees online through the payment channels.
Payment channels include the DEWA smart app, the DEWA website, the Empay UAE application, Dubai Now, EasyPay, Auto Pay, Apple Pay, Samsung Pay, Etisalat, Tayseer, ENOC/EPPCO service stations, and banks that are listed on the official website.
By following this process, you can apply for DEWA services and ensure full access to essential utilities.
To register on the online platform, an Ejari is a mandatory document; you can get an Ejari certificate from the Dubai REST App or Ejari Official Portal. Add to this an Emirates ID and a copy of the passport.
If you have any queries, you can contact DEWA through the provided channels:
Phone: 04-601 9999
Email customercare@dewa.gov.ae
You can also visit any DEWA Customer Service Center.
1- Head Office—Customer Happiness Center.
2- Al Quoz Sustainable Building – Customer Happiness Center.
3- Future Customer Happiness Center (Ibn Battuta Mall, China Court).
4- Future Customer Happiness Center—Burj Nahar.
5- Hatta Customer Happiness Centre.
6- Future Customer Happiness Center (Dubai Municipality – Al Twar Center).
By issuing No Objection Certificates prior to the construction work to carry out the proposed construction as indicated on the submitted drawing. Also, the good connection and coordination between DEWA and the contractor is important to prevent cable damage or violations.
Adhering to DEWA Safety Standards is a crucial step to ensure safety, and for that, DEWA inspects the site after finishing the project to make sure the application of the drawings and submitted documents is done perfectly and with no penetrations.
1. No Objection certificates from DEWA prior to the construction work.
2. Good coordination between DEWA and the contractor.
3. Comply with DEWA safety standards.
4. Inspecting the site after finishing the project.
Dubai authority contains a variety of professionals from different specialties, such as electrical contractors, plumbing and water contractors, consultants and AMI specialists.
For a detailed look at how these professionals work together and how to get your DEWA approvals smoothly, check out our comprehensive guide: DEWA Approval Services.
For getting a water connection, the registration of the application is free, and the connection fees are as per daily water demand, required materials, approval from relevant authority, and site condition.
For electricity connection, there are no fees.
DEWA calculates this based on the building size, usage type, and technical requirements, but for a typical residential apartment, expect an activation fee of around AED 110.
DEWA approvals for small projects It takes-10 days and larger projects take 2 to 3 weeks depending on the inspection schedule
It is the monthly bills for using water and electricity; it is sent on the app or via SMS with all the details such as consumption, bill number and other fees.
To check your DEWA bill online, you can visit the official website and log in to your account, or you can open the DEWA smart app, and there you can check all the bills.
Dubai’s growth relies on DEWA’s commitment to safe and reliable water and electricity services. From clear guidelines and simple application steps to strict safety checks, DEWA ensures that every connection in the city is done right. Whether you’re building, moving, or just managing your bills, DEWA’s support and trusted standards make the process smooth and secure. With DEWA, you’re not just getting utilities—you’re helping build a safer, greener future for Dubai.
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You’ll need an Ejari certificate, a copy of your Emirates ID, your passport copy, and (for expatriates) your residency visa page. These documents help verify your tenancy and identity for DEWA’s records.
For smaller projects like apartments or villas, approvals usually take about 5–10 working days. Larger or more complex projects might take 2–3 weeks, depending on inspections and approvals.
You can check your DEWA bill through the DEWA smart app or by logging into the DEWA website. It’s a quick way to view your usage, charges, and payment history
Professionals such as electrical contractors, plumbing and water contractors, consultants, and AMI specialists (smart metering experts) can apply—if they meet DEWA’s licensing and qualification requirements.